Style West is the owner of Malibu Jane brand, which is sold online, and in better specialty and department stores. We also sell other brands we love in our Malibu Jane branded online boutique.
PLEASE READ ALL INFO BEFORE STARTING YOR RETURN
WARRANTY CLAIMS (if product is defective)
Please note: an Approved Warranty claim constitutes the FREE replacement of the same or a like priced product (in the event the same product is not available). Malibu Jane does NOT issue refunds in lieu of replacements.
All Malibu Jane products have a limited one-year warranty (from date of purchase) to be free from manufacturing defects. We strongly believe in our products and will do everything we can do make sure you have a great experience with Malibu Jane. There are some exceptions to warranty claims including purchases made internationally and from 3rd party websites.
and we will do our very best to correct the situation.
Follow the instructions below:
Please e-mail all of the following to firstname.lastname@example.org
-Photo of defective product and brief description
-Style, Size & Color of defective product
-Provide your standard shoe size if applicable
Allow 2-3 business days for initial response.
Style West will make every effort to ship your replacement product within 5-7 business days, please allow extra time for delivery.
PRODUCT RETURN ADDRESS
PO BOX 726
Ojai, CA 93024
FREE RETURNS & EXCHANGES
Your purchase can be returned FREE OF CHARGE within 30 days – exceptions made during holiday seasons, if the product is returned in its original condition and original packaging
Simply email us at: WEBORDERS@StyleWest.net
and let us know the issue and would like to exchange or would like a refund. We will ship your replacement or process or refund once your return is received and processed.
Malibu Jane and its owner Sengstaken Enterprises, d.b.a. Style West, is committed to respecting the privacy of our website visitors. The following policy describes how we collect, protect and use information we receive from our website visitors.
What information do we collect?
We collect information from you when you register on our site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site promotions. We do not sell that information.
Style West accepts the following forms of payment for online purchases:
- American express
- Amazon Payments
The charge will appear as: Style West
State, local and country taxes will be charged on online transaction as required by applicable laws.